Feedback and support
Have a question, feedback, or need assistance with GamePadTestLab? We'd love to hear from you. Reach out using the email address below.
Email GamePadTestLab
Questions, corrections, accessibility feedback and reproducible controller issues are welcome.
Send an emailWhat helps us investigate
A controller that is detected but shows the wrong layout, an input that never registers here but works in games, a test that behaves oddly in a particular browser, or wording in any language that reads awkwardly.
Including the controller name shown in the status panel, your browser and version, your operating system, and whether the pad was connected by USB or Bluetooth makes an issue far quicker to reproduce.
Before seeking support
Repeat the test after reconnecting the controller, then compare Chrome or Edge with your usual browser. If you use Steam Input, DS4Windows or another compatibility layer, test once with it enabled and once without it when safe to do so.
Saved reports remain on your device and are never uploaded automatically. They can help you compare results before and after reconnecting, changing browsers or adjusting controller software.
What cannot be answered here
Individual repair diagnosis, warranty claims and manufacturer support all belong with the controller's manufacturer or retailer. GamePadTestLab measures browser-visible behaviour and cannot assess hardware beyond that.